Our system only moves orders into processing once your e-Transfer has been matched against your order number (included in the notes section of your e-Transfer).
After it has been accepted your order will be moved to processing.
*Please allow up to 2 hours for the Interac e-Transfer to deliver your funds to our payment system.
If your order remains on hold for longer than 12 hours and your e-transfer is still pending, this is because we have not received your payment or you did not follow the instructions provided when sending the e-transfer.